Check your Ice Bin Thermostat. If your icemaker performs in environment less than 10C, probably the ice bin storage has stopped the icemaker. In fact the ice bin thermostat ‘realized’ a full bin due to the cold in the room. Simply adjust the thermostat rotating FULLY CLOCKWISE. If still the machine do not work then try to rub the bin thermostat protector with a cloth inside the ice bin.

Try to correct the slayer position behind the curtains. Curtains are the white ‘flags’ where ice comes out. The slayer might be off the correct position and ice stays in the water tanker. Install back the slayer and test with an ice to see if the ice goes to the bin. TIP you can use a lighter as well if ice not present.

It is time to clean your icemaker’s nozzles. To get into nozzles need less than 20seconds. However can ask your merchandiser to supply you with an extra nozzle bar and change it, while the rest will clean in solvent. Use Vinegar or lemon or solvent from market that have FOOD SAFE indicator.(clean your nozzles) link to cleaning procedures…

Check the water supply if water present. Checks the cold plate for a complete frozen ice block and perform defrost, with hot water. Boil water with a kettle. DO NOT hit the cold plate to defrost the ice, will NOT and probably will brake the cold plate.

Simply adjust your thermostat from 1 ~ 7. We recommend to start from 1 . Adjust one by one after cycle intervals. Locate the ice bin thermostat in the down right corner of your icemaker. You need first to lift off the front lid.

Immediately STOP your icemaker and perform condenser Cleaning with UP and DOWN movements ONLY. If possible blow air to the Condenser . Your icemaker has not broke down due the Heat Exchanger out patent to the spray systems. Clean your condenser thoroughly and check environment temperature to be less than 42C and water to be less than 20C…

From the factory, we do have a default defrost time of 2 1/2 minutes as our icemakers installed around the globe where different conditions applied. In addition, our icemakers come with water restrictors as the city line water varies from 1,5BAR to 5BAR. However you can adjust your tap to reduce the water inlet, or reduce the defrost time down to 1,5minutes but the icemaker must work in environment temperatures no less than 18Celsius. Else, you can ask for a water supply restrictor valve from you near hardware store. You will need to make some test in order your icemaker to have the appropriate amount of water in order to work without problem and same time save water.

Check your fuses in the electrical box. If your fuses are down, need to contact an electrician to change them and investigate the reasons of the blown fuse. Ask the electrician to check for any short circuits in the icemaker or the power line supply the icemaker. If your icemaker is in a line with many other apparatus then ask for a separate line for your icemaker.

Check your store’s drain. The icemaker drain works with gravity. Else, lift higher the icemaker. Check for loops in the Outlet hose.

First stake off Power from your icemaker. Then take off the back panel of icemaker; by unscrew 6 stainless steel bolts very easily. After rotate with your hand the back propeller of the pump. Looks like a fan. Might have too much limes and dirt inside that motor cannot start. Once rotate the pump for a while, put the icemaker into power again. Check now if the propeller rotates in high rev. If NOT then STOP your icemaker take it out of power and order a new pump.

Check your Ice Bin Thermostat. If your icemaker performs in environment less than 10C, probably the ice bin storage has stopped the icemaker. In fact the ice bin thermostat ‘realized’ a full bin due to the cold in the room. Simply adjust the thermostat rotating FULLY CLOCKWISE. If still the machine does not work then try to rub the bin thermostat protector with a cloth inside the ice bin.

Check the water supply if water present. Checks the cold plate for a complete frozen ice block and perform defrost, with hot water. Boil water with a kettle. DO NOT hit the cold plate to defrost the ice, will NOT and probably will brake the cold plate.

Simply adjust your thermostat from 1 ~ 7. We recommend to start from 1. Adjust one by one after cycle intervals. Locate the ice bin thermostat in the Top of your icemaker. You need first to lift off the top cover. Your pallet icemaker is the only one in market that can adjust the ice size.

Immediately STOP your icemaker and perform condenser Cleaning with UP and DOWN movements ONLY. If possible, blow air to the Condenser. Clean your condenser thoroughly and check environment temperature to be less than 40C and water to be less than 20C…

Check your store’s drain. The icemaker drain works with gravity. Else, lift higher the icemaker. Check for loops in the Outlet hose.

Probably your motion motor is out. Check you motor to be in position and being able to move the water bin. If the motor is out, keep using your icemaker, there will be no problem but change the motor when possible for the crystal-clear effect. If motor works then check environment temperature to be more than 15C. TIP: if temperature is less then cover the ¼ of your condenser with a paper. NEVERTHELESS, remember to remove it once weather conditions increase in more than 15C.

Check the water sensor inside the water bin. Remove top cover and check for dirt or limes in the water level sensor. Clean sensor. Else, check if the sensor has pulled or torn out the water bin and no water contact possible.

If the bin is full and the water tanker find the ice as obstacle then check your ice bin thermostat. Rotate anticlockwise close to zero. Set the thermostat bin by adjusting 1 level every time between cycle intervals. If thermostat is OK then the switches perform the water-tank movement needs adjustment.

Check the fuses in electrical box. Check if the thermal protector is OPEN (NO). If so contact, a technician to investigate the reason of thermal protector is OPEN (NO). Alternatively, contact with us before reset the thermal protector.

Check the Bin thermostat. Check ice bin. If full remove ice. Check the protector switch cap on top of freezing cylinder. If is open, clear the ice and close switch. Wait 5 minutes and ice flakers will start again.

If your ice-flakers constantly works for more than 12hours this is a preprogrammed STOP and it is normal. Your ice-flakers will automatically START after preset time.

Check city line for water present. If no water to supply your ice-flakers will automatically stop.